Legal

Terms of Service

1. About these terms

These terms apply to your use of this website and to services provided by Kairoflow Solutions, which operates through [Australian entity name] (ABN [number], Sydney, Australia) and [Bangladesh entity name] (trade licence [number], Dhaka, Bangladesh). Your approved scope names the entity you contract with. If you sign a statement of work or project agreement with us, that document also applies and takes priority where it differs from these terms.

2. Our services

We design, build and support AI agents, automations, integrations, dashboards, websites and apps. The exact deliverables, timeline and price for each project are set out in a written scope that both parties approve.

3. Proposals and quotes

Proposals created with our online proposal builder, and any estimates on this website, are for information only. They are not a binding offer. A project starts only when both parties approve a written scope and price.

4. Fees and payment

Fees, payment schedule and currency are set out in your approved scope. Unless agreed otherwise, invoices are due within [14] days. We may pause work on overdue accounts after giving notice.

5. Your responsibilities

  • Give us timely access to the accounts, data and people we need.
  • Make sure you have the right to share any data you give us, including your customers' data.
  • Review and approve deliverables within the agreed time.
  • Keep your own tool subscriptions active and in your name.

6. Third-party tools

Our work often uses third-party platforms such as Zapier, Make, n8n, Gumloop, AI model providers and your website or store platform. Their own terms and pricing apply, and we are not responsible for their outages, changes or fees.

7. Intellectual property

Once you have paid in full, you own the deliverables we create specifically for you, including workflows, code and documentation. We keep ownership of our pre-existing tools, templates and know-how, and grant you a licence to use any of them included in your deliverables.

8. Confidentiality

Each party will keep the other's confidential information private and use it only for the project. We will sign your NDA on request.

9. AI outputs

AI systems can make mistakes. We design every agent with limits and human handoff rules, but you are responsible for reviewing outputs and for how they are used. AI outputs are not legal, medical, financial or other professional advice.

10. Warranty and fixes

We will fix, free of charge, any defect where a deliverable does not work as described in the approved scope, if you report it within 14 days of launch. Ongoing support is provided under a separate support plan.

11. Limitation of liability

To the extent the law allows, our total liability for any claim relating to a project is limited to [the fees paid for that project in the 12 months before the claim], and neither party is liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

12. Ending a project

Either party may end a project with [14] days' written notice. You will pay for work completed up to the end date, and we will hand over all completed work.

13. Governing law

These terms are governed by the laws of [jurisdiction], and disputes will be handled by the courts of [jurisdiction], unless your approved scope says otherwise.

14. Changes

We may update these terms. The version on this page applies to new projects from its "last updated" date.

15. Contact

Sydney office: Unit 13/11 Croydon St, Lakemba NSW 2195, Australia, +61 414 963 498. Dhaka office: Gulshan, Dhaka, Bangladesh, +880 1789 367999. Email: [hello@yourdomain.com].